ELITE GLOBAL SOURCING

ELITE GLOBAL SOURCING (ELITE) is an international Game Management Solutions Provider with global headquarters located in California, United States and regional headquarters located in the Philippines and South Korea.

In conjunction with our regional offices in Indonesia and Thailand, we provide Multilingual Business Process Outsourcing (BPO) and Knowledge Process Outsourcing (KPO) solutions to Game Publishers worldwide.

VALUE PROPOSITION

Delivering 24/7 online game management industry expertise at the fraction of the costs.

With a decade-long game offshoring and outsourcing operations in the Philippines, coupled with a solid game publishing experience in North America, ELITE has become the leading outsourcing destination for Global Game Publishers. Our outsourcing and offshoring models are flexible and completely scalable to fit client needs and requirements and creates values.

SERVICE MODELS

ELITE is unique and flexible in its service delivery approach, which enable client to continue to focus solely on their core business processes while turning outsourcing/offshoring to a significant value-adding activity. We are specialized in following service delivery models.

DIRECT OUTSOURCING

At a globally competitive age, the best way of ensuring excellence in a business is to focus on the client’s areas of strength and leave the rest to professionals. By outsourcing more talents, our client is definitely assured of reduced costs and efficient operations.

STAFF LEASING

Off shoring is often the preferred option for companies who wish to have a hands-on control over their teams abroad. However, direct management would definitely entail larger investment in both time and resources.

VIRTUAL CAPTIVE

To thrive in a highly competitive and fast-paced business environment, flexibility and efficiency are always vital to an organization’s success. And to achieve these, companies turn to setup captive units in an offshore location—a talent pool and an extra pair of hands.

SERVICE DISCIPLINES

We specialize in an array of services including customer support, human resource services, mobile development, creative services, it services, and back office support for companies worldwide. Using our extensive industry knowledge, organizational agility and expertise, we continue to delight our clients and partners.

CUSTOMER SUPPORT
GAME MANAGEMENT
COMMUNITY MANAGEMENT
MARKETING SERVICES
QUALITY ASSURANCE
LOCALIZATION
CREATIVE SERVICES

CUSTOMER SUPPORT

We bridge the gap between game publishers and their player base. Our dedicated team provides top-notch customer service to guarantee both customer expectations and client goals are met. Our unmatched commitment in understanding the customers' needs and wants is what set us apart from the rest.

GAME MANAGEMENT

Success of a product requires a pool of responsible, dedicated and committed people. Here at ELITE, our Game Masters are carefully selected and rigorously trained to be reliable in tending to what our clients have entrusted to us. Our Game Masters are ready to roll up their sleeves and go the extra mile to help our clients accomplish their goals and objectives.

COMMUNITY MANAGEMENT

ELITE's community management expertise results to an accurate picture of users' needs, preferences and concerns. Consequently, Publisher is well-guided in making significant business decisions that would impact not only the organization, but the entire gaming community. We serve as the voice between publishers and their players by directly communicating the players' concerns, with added analysis to lend our opinion and stand about their issues.

MARKETING SERVICES

ELITE's marketing strategy targets the right player-base with effective marketing mediums designed to increase the awareness of the products. Elite's unique and creative marketing approaches increase client's product visibility and exposure allows us to convert lurkers into players.

QUALITY ASSURANCE

A meticulous attention to details and keen knowledge about the product, allows us to perform precise bug identification, whether it is the next major content addition or a weekly patch update. ELITE's quality assurance processes are aimed to enhance the publisher's product, ultimately benefiting players and maximizing the full potential that a game has to offer.

LOCALIZATION

With an extensive experience in managing small to large translation projects and having an expert knowledge in the gaming industry, we are skilled in handling customized first-rate technical translation solutions. We go beyond converting text from one language to another, but we preserve the nuance of the original content.

CREATIVE SERVICES

Uniqueness, quality, and responsiveness of a game's visuals are vital. ELITE's talented creative team understands the importance of sustained game immersion and can create high quality visuals that will breath life into your games. By leveraging a decade of experience in the industry, we can enhance your team's ability to develop and release the game on time.

ELITE SATISFIED CUSTOMERS

I am very happy with the personalized service, quality of work and dedication that Elite Global Sourcing brings to the table. They have helped us increase the quality of our customer service, bringing our service offering to the next level. It is quite impressive. Partnering with Elite has proven to be an efficient, flexible, cost-effective solution to meet our customer service needs. Their contributions to our Operations has proven to be invaluable. They have clearly demonstrated their commitment to reliability and quality in providing outstanding services to our customers.
Head of Customer Support, En Masse Entertainment
ELITE has shown its sincerity and efforts consistently ever since we started utilizing their Marketing services back in 2012. After 6 years with a much broader scope of services, they’ve unwaveringly provided great quality of service and have been very attentive to our every need. You won’t regret working with ELITE if you are searching for a lasting business partner and want to succeed.
Andrew Park
Vice President GRAVITY INTERACTIVE
Comparing ELITE with other Philippines based BPO and publishers, ELITE provides a far superior service and deserves to receive a high praise in the Gaming BPO and KPO Business for their professionalism, Service Quality and Reliability. I highly suggest working with ELITE if you are seeking to reduce costs while maintaining global standard and high quality game management.
Steve Pae
CEO, ESTsoft Inc.
Working with ELITE has allowed us to offer fantastic customer service in the gaming industry anytime, anywhere! In five years of working with ELITE, our expectations of timely responses to customers, in-game support and community involvement through social media has been met and exceeded. As the social media craze has evolved, so has ELITE! With their 24/7 support, they have been able to assist us in all of our customer service and community needs. Most of all, they are very professional and a delightful company to work with. There are always positive vibes coming from ELITE and they will do their best to assist the company's needs and ensure player satisfaction.
Garrett Cecchini
CS & UX Manager, Gravity Interactive Inc
I wanted to congratulate the whole team on a job well done escalating this technical issue, doing the investigative work on the problems and also providing me with the information and data to help provide a clear picture to the leadership and product team here at our company. You are demonstrating how to provide Customer Excellence! A job well done team, well done!
North American Game Publisher
Director of Customer Support