We serve as a bridge between clients and users, facilitating fast and accurate communication. Accurate and swift Customer Support is crucial in resolving user issues and enhancing overall customer satisfaction. We deliver tailored Customer Support services across different languages and cultural regions through its in-house experts in five (5) wholly owned local subsidiaries. By employing support personnel who share the same linguistic and cultural backgrounds as the local users, we ensure precise and effective communication. This strategy enables the company to offer high-quality, empathetic, and market-specific customer services.
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From PC/mobile to Console, Hand-held, and VR games, we offer specialized services across diverse platforms.
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Dedicated care services tailored for VIP users
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Five (5) wholly-owned local subsidiaries worldwide
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First in the industry to obtain ISO Quality Management System Certification
Customer Support Service Portfolio
Elden Ring
2023 Game of the Year
No.1 in North America Steam Sales
Black Desert
North America and Global Service
Lineage W
North American and Global Launch Version
PUBG
First Year Service of PUBG Global Sensation
Our Core Competencies
24/7/365
Service Window
Our gaming experts provide around-the-clock service coverage through a shift system, offering 24/7/365 support at a reasonable cost.
Global Language
Coverage
We operate five wholly-owned local subsidiaries worldwide, enabling rapid training and deployment of native CS agents for major cultural and linguistic regions.
ISO 9001 Certified
With continuous quality validation in accordance with the ISO 9001:2015 Quality Management System standards, we ensure the highest level of customer satisfaction.
VIP Support
Leveraging years of expertise in global services, ELITE GLOBAL SOURCING meets the needs of the top 10% of loyal users, enhancing their gaming experience.
Customer Support
We serve as a bridge between clients and users, facilitating fast and accurate communication. Accurate and swift Customer Support is crucial in resolving user issues and enhancing overall customer satisfaction. We deliver tailored Customer Support services across different languages and cultural regions through its in-house experts in five (5) wholly owned local subsidiaries. By employing support personnel who share the same linguistic and cultural backgrounds as the local users, we ensure precise and effective communication. This strategy enables the company to offer high-quality, empathetic, and market-specific customer services.
From PC/mobile to Console, Hand-held, and VR games, we offer specialized services across diverse platforms.
Dedicated care services tailored for VIP users
Five (5) wholly-owned local subsidiaries worldwide
First in the industry to obtain ISO Quality Management System Certification
Customer Support Service Portfolio
Elden Ring
2023 Game of the Year
No.1 in North America Steam Sales
Black Desert
North America and Global Service
Lineage W
North American and Global Launch Version
PUBG
First Year Service of PUBG Global Sensation
Our Core Competencies
24/7/365
Service Window
Our gaming experts provide around-the-clock service coverage through a shift system, offering 24/7/365 support at a reasonable cost.
Global Language
Coverage
We operate five wholly-owned local subsidiaries worldwide, enabling rapid training and deployment of native CS agents for major cultural and linguistic regions.
ISO 9001 Certified
With continuous quality validation in accordance with the ISO 9001:2015 Quality Management System standards, we ensure the highest level of customer satisfaction.
VIP Support
Leveraging years of expertise in global services, ELITE GLOBAL SOURCING meets the needs of the top 10% of loyal users, enhancing their gaming experience.
